As a customer of America’s Best Care Plus, Inc. (ABC Plus), we want to ensure that each person we serve knows how to file a complaint. And we want each customer to know what action we will take once a complaint is received. Below is a list of our procedures.

  1. Each customer is issued a “Grievance Form” and a copy of “Complaint/Grievance Procedures” upon selecting our service.
  2. If a situation occurs that is unacceptable for a customer, the Grievance Form is available for filing a complaint. The Grievance Form should be completed and mailed to the Operations Manager in the postage-paid envelope provided.
  3. Once received, the Operations Manager will research the complaint to document all related information. The findings will be documented on the Grievance Form.
  4. The Operations Manager will phone the customer to discuss the situation. Every attempt will be made to resolve the situation to the customer’s satisfaction. A formal reply will be mailed to the customer.
  5. A completed copy of the Grievance Form along with any additional documentation will be inserted into the Grievance Log as a permanent record.