We believe that all client/patients receiving services from America’s Best Care Plus, Inc. should be informed of their rights.

Therefore, you are entitled to:

  1. Receive reasonable coordination and continuity of services from the referring agency for medical supply provider services.
  2. Receive a timely response from America’s Best Care Plus, Inc. when services are needed or requested.
  3. Be fully informed in advance about service/care to be provided and any modifications to the Plan of Service/Care.
  4. Participate in the development and periodic revision of the Plan of service/care.
  5. Informed consent and refusal of service/care or treatment after the consequences of refusing service/care or treatment are fully presented.
  6. Be informed in advance of the charges, including payment for service/care expected from third parties and any charges for which the client/patient will be responsible.
  7. Have one’s property and person treated with respect, consideration, and recognition of client/patient dignity and individuality.
  8. Be able to identify staff members through proper identification.
  9. Be free from mistreatment, neglect, or verbal, mental, sexual, and physical abuse, including injuries of unknown source, and misappropriation of client/patient property.
  10. Voice grievances/complaints or recommend changes in policy, staff or service/care without restraint, interference, coercion, discrimination or reprisal.
  11. Choose a health care provider.
  12. Confidentiality and privacy of all information contained in the client/patient record and of Protected Health Information.
  13. Receive appropriate service/care without discrimination in accordance with physician orders.
  14. Be informed of any financial benefits when referred to an organization.
  15. Be fully informed of one’s responsibilities.
  16. Be informed of provider service/care limitations.
  17. Be informed of anticipated outcomes of service/care and of any barriers in outcome achievement.

Client/Patient Responsibilities:

  1. Client/patient agrees that rental equipment will be used with reasonable care, not altered or modified, and returned in good condition (normal wear and tear excepted).
  2. Client/patient agrees to promptly report to America’s Best Care Plus, Inc. any malfunctions or defects in rental equipment so that repair/ replacement can be arranged.
  3. Client/patient agrees to provide America’s Best Care Plus, Inc. access to all rental equipment for repair/replacement, maintenance, and/or pick-up of the equipment.
  4. Client/patient agrees to use the equipment for the purposes so indicated and in compliance with the physician’s prescription.
  5. Client/patient agrees to keep the equipment in their possession and at the address to which it was delivered, unless otherwise authorized by America’s Best Care Plus, Inc..
  6. Client/patient agrees to notify America’s Best Care Plus, Inc. of any hospitalization, change in customer insurance, address, telephone number or physician, and when the medical need for the rental equipment no longer exists.
  7. Client/patient agrees to request payment of authorized Medicare, Medicaid, or other private insurance benefits to be paid directly to America’s Best Care Plus, Inc. for any services furnished by America’s Best Care Plus, Inc..
  8. Client/patient agrees to accept all financial responsibility for home medical equipment furnished by America’s Best Care Plus, Inc..
  9. Client/patient agrees to pay for the replacement cost of any equipment damaged, destroyed, or lost due to misuse, abuse or neglect.
  10. Client/patient agrees not to modify the rental equipment without the prior consent of America’s Best Care Plus, Inc..
  11. Client/patient agrees that any authorized modification shall belong to the titleholder of the equipment unless equipment is purchased and paid for in full.
  12. Client/patient agrees that title to the rental equipment and all parts shall remain with America’s Best Care Plus, Inc. at all times unless equipment is purchased and paid for in full.
  13. Client/patient agrees that America’s Best Care Plus, Inc. shall not insure or be responsible to the client/patient for any personal injury or property damage related to any equipment; including that caused by use or improper functioning of the equipment; the act or omission of any other third party, or by any criminal act or activity, war, riot, insurrection, fire or act of God.
  14. Client/patient understands that America’s Best Care Plus, Inc. retains the right to refuse delivery of service to any client/patient at any time.
  15. Client/patient agrees that any legal fees resulting from a disagreement between the parties shall be borne by the unsuccessful party in any legal action taken.